You are here: Home
/ Publication Information
Title: Satisfaction monitoring for quality control in campground management
Author: LaPage, Wilbur F.; Bevins, Malcolm I.;
Source: Res. Pap. NE-484. Broomall, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. 6p.
Publication Series: Research Paper (RP)
Description: A 4-year study of camper satisfaction indicates that satisfaction monitoring is a useful tool for campground managers to assess their performance and achieve a high level of quality control in their service to the public. An indication of camper satisfaction with campground management is gained from a report card on which a small sample of visitors rates 14 elements of their camping experience. Changes from year to year in element scores correlated in many cases with actual changes in management practices. Differences in composite scores between parks and park systems were consistent from year to year. On the average, no differences were found between public and private campgrounds in the composite satisfaction ratings.
Keywords: Campground management, recreation quality, visitor satisfaction
- We recommend that you also print this page and attach it to the printout of the article, to retain the full citation information.
- This article was written and prepared by U.S. Government employees on official time, and is therefore in the public domain.
- This publication may be available in hard copy. Check the Northern Research Station web site to request a printed copy of this publication.
- Our on-line publications are scanned and captured using Adobe Acrobat. During the capture process some typographical errors may occur. Please contact Sharon Hobrla, email@example.com if you notice any errors which make this publication unusable.
XML: View XML
LaPage, Wilbur F.; Bevins, Malcolm I. 1981. Satisfaction monitoring for quality control in campground management. Res. Pap. NE-484. Broomall, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. 6p.
Get the latest version of the Adobe Acrobat reader or Acrobat Reader for Windows with Search and Accessibility