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Publication Information

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Title: Services for culturally diverse customers in parks and recreation

Author: Li, C.; Absher, J.D.; Graefe, A.R.; Hsu, Y.;

Date: 2008

Source: Leisure Sciences 30(1): 87-92

Publication Series: Scientific Journal (JRNL)

Description: Changes in racial and ethnic composition due to the increasing diversity in the United States are confronting managers of parks and recreation areas. Since cultural values influence perceptions and behaviors, studying cultural values among different groups is important for understanding perceptions of service quality and parks and recreation behavior. The purpose of this essay is to advocate the exploration of the relationship of cultural values and perceptions of service quality in the context of parks and recreation research.

Keywords: ethnicity, culture, values, diversity, customer services, parks and recreation

Publication Notes:

  • We recommend that you also print this page and attach it to the printout of the article, to retain the full citation information.
  • This article was written and prepared by U.S. Government employees on official time, and is therefore in the public domain.



Li, C.; Absher, J.D.; Graefe, A.R.; Hsu, Y. 2008. Services for culturally diverse customers in parks and recreation. Leisure Sciences 30, 87-92.


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