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Title: Continuous improvement in managing R&D: A TQM approach at SkogForsk, Sweden

Author: Larsson, Magnus;

Date: 1999

Source: In: Eskew, Lane G.; DeYoe, David R.; Burns, Denver P.; Mercier, Jean-Claude, comps. Cooperative strategies for forest science management and leadership in an increasingly complex and globalized world: Proceedings of a workshop; 23- 26 August 1998; Quebec City, Quebec, Canada. Proceedings RMRS-P-6. Fort Collins, CO: U.S. Department of Agriculture, Forest Service, Rocky Mountain Research Station. p. 41-50.

Publication Series: Proceedings (P)

   Note: This article is part of a larger document. View the larger document

Description: Continuous improvement is an imperative process for any organization) even in the R&D field) who wants to stay competitive and alive. Our experience is that the most important ingredients in this process are engagement and participation by everybody) shared visions) and a holistic view of the organization. Structural changes and quick fixes cannot accomplish this. It requires cultural changes brought about through a strong and committed leadership that starts) guides) and maintains the speed in the process. We have found the Total Quality Management concept to be a useful guide in our efforts to start this process in a R&D environment) where the special employee clientele) the heterogeneous group of customers) and the evaluation of results constitute challenges to management.

Keywords: benchmarking, forest research, international forestry, leadership

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Larsson, Magnus. 1999. Continuous improvement in managing R&D: A TQM approach at SkogForsk, Sweden. In: Eskew, Lane G.; DeYoe, David R.; Burns, Denver P.; Mercier, Jean-Claude, comps. Cooperative strategies for forest science management and leadership in an increasingly complex and globalized world: Proceedings of a workshop; 23- 26 August 1998; Quebec City, Quebec, Canada. Proceedings RMRS-P-6. Fort Collins, CO: U.S. Department of Agriculture, Forest Service, Rocky Mountain Research Station. p. 41-50.

 


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